Terms & Conditions

  • The guarantee is valid only with the original invoice
  • We guarantee replacement and return of the product within two days from delivery if it is in its original condition.
  • In case of the product being returned or replaced after receipt, the delivery value will be deducted (150 S.R).
  • Beds, sofas, products with special features, colors, etc., are not returnable.
  • The company provides free delivery only once, within supported cities, otherwise, the customer will bear any extra costs.
  • In case of refund, the company does not pay cash but will transfer to the customer’s bank account within 3 working days.
  • The customer must sign the receiving receipt.
  • The company is not responsible for booking the goods for more than 45 days from the date of purchase.
  • Medical pillows, Protectors, and comforters are not returnable since they are personal products.
  • The company is responsible for guarantee, delivery, and maintenance within supported cities only.
  • In case of online purchase, the customer is responsible for shipping out of supported cities.
  • The company is not responsible for product’s safety in case of shipping with another company.
  • In case of any doubts, or contradiction we refer to Saudi Ministry of Commerce and Investment.
  • Customer will be informed with the delivery date after placing the order depending on selected city.
  • Supported cities are those where company has branches in.