- The guarantee is only valid if the original invoice is present.
- We guarantee the return or exchange of the product within 3 days from the date of receipt of the product, provided that it is in its original sold condition without removing or opening the packaging.
- If the product is returned or exchanged after receiving it, deducting the delivery value.
- The warranty does not include dirt, breaks in the product, or any damage resulting from misuse.
- Products with special sizes, specifications, bespoke or beds are not returned or exchanged.
- The company guarantees delivery of products only once within the cities in which they are located. Otherwise, the customer bears any additional costs.
- In the event of a return, payment is not made in cash to the customer, but is transferred to the customer’s personal account, and this procedure takes from 7 to 14 working days.
- The customer must sign the receipt upon receipt of the products.
- The company is not responsible for detaining the goods for more than 45 days from the date of purchase.
- If the receipt date is confirmed by the customer and the receipt is not possible, a storage fee of 25 riyals will be charged for each day after the specified date of delivery. If you wish to change the pickup or delivery date, please contact the delivery person or customer service and request a postponement no more than 48 hours before receiving the order.
- Medical pillows, insulators and mattresses cannot be exchanged or returned after purchase because they are personal products.
- The company is responsible for ensuring the products, delivering them, and maintaining them within the cities in which they are located. Otherwise, the customer will bear any additional costs.
- The company is not responsible for the safety of the products if they are not connected to the company’s vehicles.
- Supported cities are the cities in which the company has branches.
- In the event of any ambiguity or disagreement regarding the return and exchange policy or warranty, refer to the laws of the Ministry of Commerce and Investment.
- In the event of a failure to deliver or refuse to receive the order, it will be canceled within a maximum period of 10 days from the date of shipment.