First: The exchange and return policy when purchasing from the In House website:

  • If the product contains a manufacturing defect:

    The customer has the right to replace or return the product that contains a manufacturing defect, provided that the product is in its original condition, with a purchase invoice, within 3 days from the date of purchase. /br>

    - Product value is returned via bank transfer, and this procedure takes 7-14 working days.
    - Replace the damaged product with the same product with the same discount that the customer received within 24 hours.


    Remarks:
    The customer does not bear any shipping charges if the reason for the exchange or return is a manufacturing defect.

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  • If the product does not contain a manufacturing defect:

    In House customers have the right to replace or return the product, provided that the product is packaged, in its original condition and unused, with a purchase invoice, within 3 days from the date of receiving the product. In this case, the customer bears the shipping costs to the In House / Riyadh warehouse, (the value of Shipping from the value of the order) and the customer has the right to choose one of the following options after receiving the product and making sure of its availability

    - Product value is returned via bank transfer, and this procedure takes 7-14 working days.
    - Replacing the product with another product of the same value within 24 hours, and when the value is different, the difference is paid.


  • How to return or exchange products when ordering the customer from the Inhouse website:

    - Contact the unified number 920000216 and create a return or replacement request.
    - The In House team sends a representative to receive the product.


Second: The exchange and return policy when purchasing from In House showrooms:

  • If the product contains a manufacturing defect:

    The customer has the right to replace or return the product that contains a manufacturing defect, provided that the product is in its original condition, with a purchase invoice, within 3 days from the date of purchase.

    If the product does not contain a manufacturing defect:

    In House customers have the right to replace or return the product, provided that the product is packaged, in its original condition and unused, with a purchase invoice, within 3 days from the date of receiving the product. The customer also has the right to choose one of the following options after receiving the product and ensuring that it complies with the conditions:

    - Product value is returned via bank transfer, and this procedure takes 7-14 working days.
    - Replace the product with another product of the same value within 24 hours.

  • How to return or exchange products upon customer request from In House showrooms:

    - Visit one of the In House showrooms.


  • Terms and conditions of the exchange and return policy:

    - 1- All of the following items are excluded from the exchange/return policy unless there is a manufacturing defect:
    Furniture products: (chaise longue, bed frame, romantic sofa, etc.)
    - Sleeping mattresses.
    Towels and bathrobes for hygienic reasons.
    Sleeping pillows if removed from their plastic compression bag.

    - 2- If the customer purchases from the website, he is not entitled to exchange or return at In House showrooms.


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