Return & Cancellation

If the Product Has a Manufacturing Defect

(For ready-made products such as sleeping pillows, mattress pads, bedspreads, and air fresheners that have not been customized or modified according to the customer's preferences.)

Customers are entitled to exchange or return a product that has a manufacturing defect, provided that the product is in its original condition and the purchase invoice is available. The request must be made within 3 days from the date of purchase. After In House receives the product and verifies that it meets the conditions, the customer may choose one of the following options:

A refund of the product value via bank transfer. This process takes 7–14 business days.

Replacement of the defective product with the same product, at the same discount received by the customer, within 24 hours.

If the Product Has a Manufacturing Defect

(For products manufactured according to the customer's specifications, such as recliner chairs, sofa sets, mattresses, or similar products.)

Customers are not entitled to a refund, even if the product has a manufacturing defect. However, they are entitled to have the product replaced until it meets the agreed specifications.

If the Product Has No Manufacturing Defect

(For ready-made products such as sleeping pillows, mattress pads, bedspreads, and air fresheners that have not been customized or modified according to the customer's preferences.)

In House customers may exchange or return a product provided that it is sealed, unused, and in its original condition, and that the purchase invoice is available. The request must be made within 3 days from the date of receiving the product. In this case, the customer is responsible for the shipping costs to the In House warehouse in Riyadh. The shipping cost will be deducted from the order value. After In House receives the product and verifies that it meets the conditions, the customer may choose one of the following options:

• A refund of the product value via bank transfer. This process takes 7–14 business days.
• Exchange the product for another product of the same value within 24 hours. If the values differ, the customer must pay the difference.

If the Product Has No Manufacturing Defect

(For products manufactured according to the customer's specifications, such as recliner chairs, sofa sets, mattresses, or similar products.)

Customized products cannot be exchanged or returned.

Exchange and Return Procedures

1. Contact In House at the unified customer service number 920000216 to create an exchange or return request.
2. The In House team will arrange for a representative to collect the product if it is a recliner chair, mattress, bed, or sofa.
3. If the purchase was made at an In House showroom, the following products must be returned or exchanged at the same showroom: bedspreads, mattress pads, pillows, towels, and bed accessories.

Terms and Conditions of the Exchange and Return Policy

1. The following items are excluded from the exchange policy unless they have a manufacturing defect:
   • Furniture products: recliner chairs, recliner chair sets, bed frames, sofas, and sofa sets.
   • Mattresses.
   • Sleeping pillows if they have been removed from their original compressed plastic packaging.
   • Towels, bed sheets, and bathrobes for hygiene reasons.

   Customized products cannot be refunded. This includes specially manufactured products, custom-made items, products made in a specific color, or products with additional features requested by the customer, as well as similar customized items.

2. If a manufacturing defect is discovered in furniture products, including recliner chairs, bed frames, sofas, mattresses, and similar items, In House will arrange for the product to be collected from the customer's location through its logistics services. The necessary maintenance will then be carried out, and the product will be returned to the customer's location. For more information, please refer to the Maintenance and Warranty Policy .
3. Customers who purchase products through the In House website are not entitled to exchange or return them at In House showrooms.
4. Any missing items in an order must be reported within 3 days of receiving the order.
5. Customers may cancel an order within 48 hours of placing it, unless the order has already been shipped during this period. Once the order has been shipped, it cannot be canceled.
6. Mattresses made in custom sizes or to special specifications, and similar customized products, are not eligible for refunds.