Return & Cancellation
If the product has a manufacturing defect
The customer has the right to replace or return the product that contains a manufacturing defect, provided that the product is in its original condition, with the purchase invoice, within 3 days from the date of purchase. The customer also has the right to choose one of the following options after receiving that House of the product and ensure that it conforms to the conditions:
- Refund the value of the product via a bank transfer, and this procedure takes 7-14 working days.
- Replacement of the damaged product with the same product with the same discount that the customer received within 24 hours.
If the product does not contain a manufacturer defect
In-House customers have the right to exchange or return the product, provided that the product is packaged in its original condition and unused, with the purchase invoice, within 3 days from the date of receiving the product, and in this case the customer shall bear the shipping costs to the Inn warehouse House / Riyadh, (the shipping value is deducted from the order value) and the customer has the right to choose one of the following options after In House receives the product and
- Refund the value of the product via bank transfer, and this procedure takes 7-14 working days.
- Replacement of the product with another product of the same value within 24 hours, and when the value differs, the difference is paid.
Method of returning or exchanging products upon customer request from the In House website:
- Contact us on the unified number 920000216 and create a return or replacement request.
- The In House team will send a representative to receive the product.
Terms and conditions for exchange and return policy:
- All of the following items are excluded from the exchange / return policy, unless there is a manufacturing defect:
- Furniture products: (relaxing chair, bed frame, romantic sofa, etc.).
- Mattresses.
- In the event that the customer discovers any manufacturing defect in these products Furniture products: (relaxation chair, bed frame, romantic sofa, sleeping mattress, etc.), then the product is received from the customer’s site through services The logistics of the In House, and the necessary maintenance is performed on it, and then it is returned to the customer's site.
- Towels and bathrobes are excluded from exchange or return for health reasons.
- Sleeping pillows are excluded from exchange or return if they have been removed from their plastic compression bag.
- If the customer purchases from the website, he is not entitled to exchange or return at In House showrooms.
- If there are deficiencies in any application, they must be reported within 3 days.